Age - You must be 25 to register and occupy any of our units. Of course, children are welcome with adult supervision!
Confirmation - Booking through this website is a request for a reservation. Once your payment has been processed and your reservation complete, you will receive a confirmation either by mail or email. If you do not receive it within 5 days it is your responsibility to contact our office. We can be reached at 865-430-3366.
Peak Season & Holidays – Our normal "2-night minimum stay" does not apply from Memorial Day Weekend through Labor Day Weekend, during October, and holidays. A minimum night stay of 2 - 6 nights may be required during these peak times. Full rate applies during peak season including June, July, October, and holidays. Please call our office if your dates do not meet our minimum night stay requirements as we may have availability for shorter stays due to cancellations etc. Rates are subject to change without notice. Starting rates are shown based on a 2 person occupancy. The price may go up based on how many persons will occupy the unit.
One Night Stays - We do not accept reservations for 1 night. If you are in town and are interested in staying for 1 night, please stop by our office as we may accept a 1-night stay, subject to availability. During off season we take reservations for 2 nights or more.
Check In Time - Check-In is after 4 p.m. Check-out is by 10 a.m. If you are going to be a late arrival then please contact our office to make special arrangements. Full payment is required prior to check in.
Damages - There will be an extra charge for any damages, missing items, excessive cleaning, and smoking inside designated non-smoking units.
NO Pets - ABSOLUTELY NO PETS OR ANIMALS ARE ALLOWED IN ANY OF OUR CABINS UNDER ANY CIRCUMSTANCES. We currently do not have any pet friendly properties. Please check back in the future. Should you bring your pet, you will be asked to leave the property and will not be refunded any amount.
Firewood is provided from October 1 thru April 1 at all cabins excluding Misty View, Mountain Hideaway, Trails End, Ivy Retreat and Chestnut Tree Lodge. Firewood can be purchased from local vendors for these properties.
Reservation & Change Fees - There is a non-refundable $75 reservations fee. There is also a change fee of $50 which includes dropping dates, changing dates or reducing number of guests. Dates cannot be changed inside of 14 days, however if additional days are available you can add nights to your stay.
Cleaning Fees - There is a non-refundable cleaning fee for each reservation. Cleaning fees range from $75-$300 depending on the size of the home. This fee covers normal cleaning of the property upon departure. Additional charges for excessive cleaning may apply. No house parties are tolerated.
Taxes – Local accommodations tax is 12.75%. Rates listed on this site do not include taxes.
Deposits – The deposit required is 1/2 of total balance with taxes and reservations fee. Pursuant to TCA 62-13-107(7)(D)(i), reservation deposits may or may not be held in an escrow account with interest paid to the holder. The deposit is required at the time of booking reservation.
Method of Payment - We accept most major credit cards. Sorry no personal checks.
Refunds - No deposit refunded unless 15 days prior to the date of arrival, then 90% of total minus the $75 reservation fee and any change fees. Cancellation of 14 days or less from the date of arrival will forfeit entire deposit. This includes cancellations due to weather related conditions and for early departures.
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